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Pullar House, 35 Kinnoull Street, Perth PH1 5GD

Is your ambition to do your best everyday? Do you like helping people and have a caring nature? If so, then this could be the role for you.

We are currently looking for a Customer Service Advisor to join our team. In our team our customers and colleagues are our priority. One of our ambitions is to have a business head and social heart, your aim will be to provide a positive experience for every customer, listening to their questions, concerns or ideas and understand things from their perspective. You will be working in a fast paced environment over multiple channels including, telephone, face-to-face, email and webchat. Office working will be essential as we offer a face-to-face service but can be part of a hybrid working style. You will be the first point of contact for our customers providing information and advice on a wide range of Council services including waste and recycling, roads and streets, planning, national entitlement cards and many more. You will also be the first point of contact for adult social work and child protection to get clients to the right person first time. Using a variety of systems and technologies you will support customers through our enquiry, application or complaints processes, taking into account their needs to ensure we deal with everyone as individual with dignity and respect while providing a consistent service.

Ideally you will have experience of working in a customer service environment and be someone who can work well as part of a team. You should be flexible in your approach to work and be able to react positively to change and new ways of working as we continually work to improve and adapt our services to best meet our customer needs. Good communication skills are key to this role and you must have the ability to work between and communicate over multiple channels. If you have knowledge of Perth & Kinross Council’s services and experience in a variety of computer systems, including Microsoft packages, this would be beneficial although not essential as full training will be provided.

You must have a positive approach to learning and be able to absorb new information quickly over a variety of subjects. As there is a focus on channel shift to more online and digital services you must have the ability to use web pages for information searches and online transactions.

If you would like any more information regarding this vacancy, please contact Vicky McNally at [email protected]

When completing your application for this post, please ensure you provide current contact details (including e-mail addresses) for two referees, one should be your present or most recent employer. However, if you are an existing employee of Perth & Kinross Council, you are only required to provide reference details for your current employer.

At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

As part of our safer recruitment measures, Perth & Kinross Council carries out rigorous checks on the right to work in the UK, qualifications, employment history, including references, and fitness to undertake the post.

Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.

A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.

Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

What we can do for you

If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.