Customer Service Advisor Gainsborough, England
Job description
At Parkacre, our goal is to shape the future of nutraceuticals with market leading innovation, quality & collaborative partnerships. As award winning industry leaders in the field of full-service nutraceutical supply, the company specialises in manufacturing the highest quality vitamin and supplement products for many of the world’s leading brands.
As part of our continuous growth and improvement, we are always looking for enthusiastic, positive, and competent people to join us. With a great culture and factory atmosphere, offering longevity and stability in the job market, Parkacre’s diverse team has grown from its strong skill sets and expertise.
Role Summary
To support business performance and create business advantage, we are recruiting an ambitious innovative Customer Service Advisor to join our dedicated and inspirational Sales Team.
Our vision is to ‘Shape the Future of Nutraceuticals with Market Leading Innovation, Quality & Collaborative Partnerships’ and this role is at the heart of our organisational mission to support customers by:
- Delivering an unrivalled customer service experience.
- Establish, achieve & exceed key performance indicators for customer service.
- Collaborate to identify, understand & enhance the Customer Journey.
This role is central in driving organisational sales leads to achieve & continuously improvement operation targets. Adopting a consultative approach, your primary goal is to support existing and new customers with any assistance requirements to ensure that customers are satisfied with our service or products.
As the first point of contact for customers seeking to obtain advice & services from our award-winning organisation, you will provide a high-quality service to all internal & external stakeholders. This will comprise of handling inbound & outbound calls, recording data utilising our Customer Relationship Management (CRM) system (Salesforce), facilitating customer visits, and undertaking a range of processing sales tasks.
The ideal candidate must have an enthusiasm to exceed expectation & have an ability to build long lasting professional relationships. Career development training will be provided from the outset & regularly reviewed to support personal & business performance objectives.
Skills/Experience/Qualifications
- A degree is not essential for this role; however, evidence of related field qualifications or proven track record as a Customer Service Advisor.
- A professional approachable personality that translates well across all communication methods.
- A people centric person who has the ability to quickly build & develop a professional rapport with stakeholders.
- Competency in Microsoft applications & Customer Relationship Management (CRM) systems (Salesforce).
- Effective listening and questioning skills.
- Well organised and able to work at pace in a busy customer service & sales environment.
- Dynamic thinking and problem-solving abilities.
- Able to contribute positively as part of a team, helping out with various tasks as required.
- Continuous improvement mindset.
- Adaptable to change and willing to embrace new ideas.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Available Benefits
- Join the market leaders in the field of full-service nutraceutical supply.
- Work within a diverse team environment.
- Located in Hemswell Cliff, Lincolnshire – we are commutable from Lincoln, Scunthorpe, Grimsby, Gainsborough, & Doncaster areas.
- Company pension scheme.
- Career development opportunities.
- Free on-site & secure car parking.
- Employee welfare initiatives.
- Loyalty bonus schemes.
- Smarter flexible working opportunities.
- Free employee refreshments.
- Employee social events.
- Competitive rates of remuneration.
Applications
If you would like to apply for this role or require more information, please contact the HR Department on 01427 666000.
To apply for this position, please submit your CV and covering letter.
We will ask for references after making a conditional offer. All external appointments are subject to two satisfactory work references. One must be the applicant's present or most recent employer.
In exceptional cases, either one or both references do not need to be work references. This may apply to school-leavers, or returners to work after a long career break. Where this is the case, we will seek character references instead.
We operate a No Agency Recruitment Process.
All data is collected & managed in accordance with The Data Protection Act 1998.
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Gainsborough, DN21 5TJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
