Customer Service Advisor Remote
Job description
YOU MUST HAVE YOU OWN EQUIPMENT (LAPTOP/HEADSET/INTERNET) TO BE CONSIDERED FOR THIS ROLE (FULLY REMOTE)
-No Chromebooks - Unfortunately they're not powerful enough to run our CRM/Phone system
FULL TIME (37.5 hours per week)
Working days would look something like the below, each shift is 7.5 hours, and for the first 6 months of employment, you would be required to work each Saturday, unless of course you successfully book annual leave.
Shifts can start as early as 08:00 and finish as late as 20:00
M - 7.5 hrs
T - OFF
W - 7.5 hrs
Th - 7.5 hrs
F - 7.5 hrs
S - 7.5 hrs
S- OFF
Who are we?
Orca was founded in 2010 and we have since become one of the leading virtual receptionists, PA and outsourced communication specialists in the UK, with an intention to expand globally.
At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients.
Due to our continued success and fantastic growth, we are looking to further strengthen our team with additional Call Handlers (Virtual Personal Assistants)
Job Description
As a Call Handler (Virtual Personal Assistant) you will be responsible for answering a volume of calls on behalf of a number of different companies, taking messages and forwarding with urgency and efficiency. What should underpin everything we do is the quality of messages we sent to our clients, and the experience we provide to each caller.
Our core operating hours are Monday to Sunday 8am-8pm
Skills and Experience
- Previous call centre experience dealing with a high volume of calls
- Excellent customer service skills
- Strong administration skills
- A good understanding of how to get the best out of your PC, knowledge of word/excel and outlook would be advantageous
- Ability to work well under pressure
What you will get in return
- Free eye tests
- Pension
- Monthly fundraising activities
- Lots of opportunities for progression
Job Types: Full-time, Part-time, Permanent, Remote considered
Job Types: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week
Salary: Up to £10.67 per hour
Benefits:
- Company pension
- Referral programme
- Work from home
Schedule:
- 8 hour shift
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Reference ID: Orca3f
