Customer Service Advisor Bristol, England
Job description
Company description
Developing cutting edge technologies to provide solutions to our clients’ everyday problems from a real world, hands on perspective.
Opus Apeiro has seen significant growth over the last 12 months so the successful candidates will be joing the business at a very opportune time with room to progress if that is what you are looking for.
Job description
We are in the process of expanding our service provision and require Customer Service Advisors to join our Service Desk in Bristol.
This a challenging role in which you will be responsible for monitoring our clients personnel, handling calls and providing technical support. The ideal candidate will be a friendly and positive person. They will have a confident and pleasant phone manner, remaining calm and helpful during busy periods. These same skills will enable them to remain composed and in control when handling incidents. As a lot of computer usage is required they will feel ‘at home’ and confident using different software packages and tools. Candidates from all backgrounds are welcome - people from customer service, light technical, help desk or similar environments would be well suited to the role.
Duties will include:
- Monitoring systems and logging data accurately.
- Dealing with immediate problems and client requests.
- Handling incoming and outgoing telephone calls, including alarm callouts and customer enquiries.
- Handling officers enquiries.
- General administration.
- Tasking jobs to mobile patrol officers & supervisors.
- Key checks/audits.
- Confirming shifts with officers.
- Updating system with cover and making calls to cover clients' staff requirements at short notice.
- Completion of full in depth reports of incidents and faults which may occur.
- To ensure all company policies and procedures are followed accordingly.
- Provision of first level support to clients for our wider product and service offering.
- Providing support to our clients, their staff and their clients for use of our products and services.
- Carrying out initial triage of tickets that are received either via email or phone call.
- Once fully conversant with our systems and services, members of the Support team may be responsible for carrying out client and user training as booked by the training coordinators.
Skills and Experience
- Someone who is vigilant and has good attention to detail.
- Ability to stay composed when handling incidents.
- Must be confident in the use of Windows Platforms and associated software. Ideally Apply devices too.
- Confident, friendly and helpful telephone manner.
- Excellent spoken and written communication skills (English).
- Ability to multitask and prioritise workload.
- Willingness to understand Software Development process.
- Excellent problem-solving skills, ideally technically aware.
Hours
We operate a 24/7 manned control and customer service center. Various shifts and hours are available to the successful applicant
Hours of work will be 40 hours per week with overtime available. Various work patterns are available eg - 07:00-15:00, 08:00-16:00, 09:00-17:00 (to be discussed at the interview to see what suits as we can be flexible to yours and the companies needs)
Weekend work is available as is overtime
Job Type: Full-time
Salary: £23,894.40-£25,027.20 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Experience:
- IT Support: 1 year (preferred)
Work Location: In person
Reference ID: Bristol Support
