Customer Service Advisor Swindon, Wiltshire, South West England
Job description
Avaliable Job Today Do you excel at providing excellent customer service?
Our valued Customer Service Advisors are the front line of all customer communication on behalf of the company for post-delivery calls.
This is a full-time office-based position working 9.00am to 6.00pm, Monday to Friday and one Saturday in every four. The start date for this role is the Monday 17th April.
This role involves handling general enquires and complaints via incoming calls and finding a resolution to customer issues as well as a level of solution-selling.
This Customer Service Advisor role will be based in our busy contact centre team and will involve answering around 70 inbound calls daily.
Core responsibilities of a Customer Service Advisor:
Dealing with high volumes of calls from customers, helping them find a suitable resolution
Providing an excellent service to our customers via telephone and email
Advising customers on care of their Oak Furnitureland products
Finding and agreeing appropriate solutions for customer complaints
Ensuring that all policies and procedures are adhered to when dealing with customers
Maintaining departmental and personal SLA's and KPI's in line with company expectations
Ensuring all communications, both written and verbal, are of a high standard and in line with company guidelines
Where appropriate, seeking advice and guidance from line management where cases are out of the ordinary
You’ll already be, or will become with the help of our training, a knowledgeable and authentic furniture expert, able to find solutions to our customer enquiries by providing an excellent inbound service to complement our customer-first focus.
You’ll be closely supported by your colleagues within the wider customer centre, and our onsite dedicated trainers and mentors will be on hand every step of the way, supporting you to achieve high-quality outcomes throughout the customer journey.
Whilst we would be happy to receive applications from those who are or have already worked in a contact centre environment, this role would also suit those working in hospitality, retail, reception, and administration.
INDRLC
Job Types: Full-time, Permanent
Salary: £21,012.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: One location
Expected start date: 17/04/2023
