Customer Service Advisor Remote
Job description
We are currently looking for motivated Customer Services Advisors to join a project with a leading Retail Bank, where you will play a key role in supporting customers who are facing financial difficulty.
Salary: £22,000 per annum + additional 5% bonus after 6 months and 3% salary increase in the first year
Benefits: 20 days paid holiday entitlement
3% Employer pension contribution
Location: Working from home
Working
Hours: You will work a variable shift pattern from Monday to Saturday. A typical shift pattern includes one Saturday shift every three weeks and two late shifts per week (up to 8pm). Working hours are between the following times:
§ Monday to Friday – 8 hours per day between 8am to 8pm
§ Saturday – 9am to 5pm
Start dates: Intakes starting in February/March 2023
Role description:
As a Customer Services Advisor of the bank, you will be taking inbound calls and providing support to customers who may have fallen into financial arrears. This will include identifying vulnerable customers, completing income and expenditure forms, offering suitable solutions, all the while working to the high level customer service and quality standards set by the bank.
Essential Skills & Experience Required:
· Experience in a Customer Service role within a Contact Centre environment
· Ability to effectively manage a high volume of inbound calls
· Excellent communication skills, telephone manner and customer service skills
· Ability to show patience, understanding and empathy towards customers who are in financial difficulty
· Ability to manage your workload and priorities, with excellent attention to detail
· Disciplined, motivated and confident to work remotely
· Ability to identify opportunities to improve the customer experience
· Excellent IT skills with the ability to use a variety of client systems
· Ability to lead and control a conversation to deliver right outcome for customers and the bank
· Excellent written communication skills
· Understand the need to maintain confidentiality and trust with customers
· Ability to work to a set quality framework and performance standard
All IT equipment will be provided to allow you to work remotely. You must have a secure working environment and adequate space to work from home and receive calls throughout the working day.
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Schedule:
- Monday to Friday
Work Location: Remote
