Customer Service Advisor Reading, England
Job description
Do you want to work for an organisation that places the values of "Fair-Play", "Friendship" and having a "Fighting Spirit", at the forefront of their mission and vision? This could be the role for you.
About the role
As our first point of contact for customers, the Customer Service Advisor plays a key role in the Mizuno Team. Providing first class B2B customer service experience, as well as communicating clearly on needs and expectations to the wider team including, the Customer Service Manager, Credit Control team, Production and Warehousing teams and our Sales team.
Key tasks and responsibilities include;
· Process orders, advise customers of the status of orders, stock levels and ETA of any backorders.
· Be aware of call volumes and work closely with the team to ensure abandoned calls are kept to a minimum and within company service targets.
· Maintain customer database with up-to-date information
· Monitor order book and ensure all orders are converted to achieve sales targets.
· Ensure that customer and sales force queries are resolved both promptly and correctly.
· Ensure incident reports are raised promptly to relevant warehouse detailing all discrepancies.
· Work closely with relevant departments to ensure highest level of service is provided to customers.
· Obtain proof of deliveries when required.
Initially based in the office for training, this team work on a hybrid basis comprising of 3 days per week in the office and 2 days working from home. Each team members work from home days are the same each week and this would be agreed upon joining.
The Benefits
35 hour working week
Monday – Friday working hours
Pension scheme
Mizuno staff discount on a wide range of products
Leisure subsidy – contribution to your gym/golf membership
Employee Assistance Programme
Retail discount scheme
33 days holiday including public holidays with additional days for long serving staff members
Your Skills and Experience
The ideal candidate will have/be;
· Excellent organisational skills with an ability to pay particular attention to detail
· Experience of inputting volume data and information with attention to detail and a high degree of accuracy
· Excellent written and verbal communication skills
· Customer service experience
· Positive attitude and engaging personality
· Familiarity with Excel, Word etc
About the Company
Since its foundation in 1906, Mizuno Corporation has developed products and services and utilized the value of sports under the management principle that “we will contribute to society through the advancement of sporting goods and the promotion of sports”. We will actively spread the value of sports even in everyday life and contribute to making people around the world happy through the power of sports.
This role will initially be based in our Winnersh office, but please be aware that we shall be relocating our office to Wokingham from September 2023.
Closing Date
26th May 2023
Job Types: Full-time, Permanent
Salary: £23,500.00-£25,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
- Private dental insurance
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: Hybrid remote in Reading, RG4
Application deadline: 26/05/2023
