Customer Service Advisor

Customer Service Advisor Sutton on Trent, England

Mercia Garden Products
Full Time Sutton on Trent, England 21000 GBP ANNUAL Today
Job description

Mercia Garden Products are a leading manufacturer and distributor of quality wooden garden products. We are currently looking for someone to join our team where you would be responsible for providing a high level of sales support and customer service.

Working as part of the key account management team, you'll be supporting all our business to business customers (the likes of Argos, B&Q, Homebase, Wickes, Wilko, Robert Dyas and many more) with first class customer services for the end consumer.

As a point of contact for our customers, taking inbound calls, responding to emails, and working on our ticket system to ensure all customer issues are resolved quickly, efficiently and in line with our high standards.

We will provide you with the in-depth knowledge and expertise to allow you to service all customers requirements.

Your Responsibilities will include:

  • Dealing with incoming, outgoing calls and emails using a number of systems to deal with customer queries and complaints.
  • Raising customers, the correct replacement parts, collections, and reimbursements when necessary.
  • Identifying and assessing customers’ needs to achieve satisfaction, you are required to investigate and resolve each customer on a case-by-case basis.
  • Build sustainable relationships and trust with customers through positive open and interactive communication.
  • Provide accurate, valid, and concise information by using the right methods/tools providing clear, full and accurate notes on the CRM system.
  • Understanding the products on a knowledgeable level, allowing you to advise customers who are struggling, to the best of your ability.

Requirements:

  • Confident and professional speaker on the telephone.
  • Can communicate effectively with both internal and external customers.
  • Well-developed general computer and IT skills.
  • Must be reliable and hard working.
  • Use of initiative and a team player that will take advantage of all training provided.
  • Good Microsoft Office skills, in particular use of Excel, Word and Outlook
  • Able to communicate with stakeholders in a professional and courteous manner.
  • One year of Customer Service experience is preferred.

Hours: 8.30am - 5.00pm Monday - Friday

Office Location: NG23 6QN (Sutton on Trent) - Transport is required

Job Types: Full-time, Permanent

Salary: £21,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: One location

Customer Service Advisor
Mercia Garden Products

Related Jobs

All Related Listed jobs

Graduate Software Engineer - 2023
Virtual Arts Cambridge, East of England, England Today

As a Graduate Software Engineer, you will be learning about all areas of software development and collaborate with other software engineers, 3D artists, scrum

Care Worker
Housing 21 London, England 13.15 GBP HOURLY Today

13.65 per hour - including a qualification enhancement for those with a Level 2 qualification or equivalent, full time equivalent 24,843 per annum (based on

Project Coordinator x2 - Advanced Production Systems (Ref:884048)
Manufacturing Technology Centre (MTC) Coventry, England 31000 - 36000 GBP ANNUAL Today

Maintain and deliver a high volume inbox of project related tasks; from initial contact with customers to closure of projects.

Junior UI/UX Designer
Sports Interactive London, England 38000 - 46200 GBP ANNUAL Today

Collaborating with the UI and Games Design teams you will be assisting in improvements being made to the overall UI of the product, with a specific focus on

Residential Childcare Worker
Acorn Education and Care Sheffield, England 26202 GBP ANNUAL Today

Supporting the children to appointments and activities such as shopping or trips out. 100s of discount options valid in the UK and abroad, to use at high