Customer Service Advisor Reading, England
Job description
Our Client, a leading car dealership group are currently looking for a Customer Service Advisor join their business based out of their _ Dealership.
The Customer Service Advisor is responsible for delivering excellent customer service and retention within their centre.
This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group.
Key responsibilities of a Customer Service Advisor
- The role will be responsible for contacting customers at regular touchpoints by phone and email,
- Actively managing a pipeline of leads and working closely with the sales team in the centre to deliver a personalised customer experience.
- Always takes a customer focused approach and ensures quality communication with customers by phone, email and in person.
- Works closely with the Group Renewals Manager, who is responsible for leading the overall approach to customer retention.
To be a Customer Service Advisor
- Have first class customer service skills
- Experience working within retail sales, hospitality or premium customer service roles
- Be a dynamic and personable individual who is willing to learn
- Possess excellent communication skills
- Need to have a good understanding of Microsoft Office applications
- Have a proactive and independent nature
About the Company
- Basic salary of £35,000 p.a.
- Internal progression opportunities
- Excellent benefits package, including life insurance and company car scheme
- Manufacturer based training and accreditation
About Our Client
Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.
What’s Next?
If you’re a looking for a exciting customer service opportunity within a business that promotes positive change and development, then this is the role for you. Apply online now or contact our Recruitment Team to find out more.
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Gym membership
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
