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Job description

Major Recruitment are currently recruiting for an E-commerce Customer Service Advisor for one of our well-established clients based in Oldbury. The purpose of this position is to ensure that all customers are receiving a high standard of service and to assist them with their deliveries.

Hours of work Monday to Friday 08.30am – 4.30pm

Salary £23k-£25k depending on experience.

Main Duties

• Receive in coming queries from customers via telephone, email, live chat, and social media and shopify.
• Update customers on their deliveries and provide a timely and satisfactory outcome where possible.
• Liaise with courier partners, logistics, warehouse, and other departments.
• Solving customer requests and offering details on products.
• Arrange returns, refunds, replacements of missing or damaged items.
• Manage all stock control and back orders, ensure customers are kept up to date with order progress.
• Analyse and lookout for fraudulent orders
• Interact with customers efficiently and with empathy.

Requirements

• 1-2 years’ experience in a customer service environment – ideally e-commerce or furniture/ and/or interiors
• Excellent communication skills both verbal and written.
• Shopify experience
• Have the ability work on your own initiative.
• Proficient user of Microsoft packages and Google Sheets
• Problem solver and willing to go the extra mile.
• Sage 500 experience but not essential

If you have the right skills and experience, please apply today.

INDLS

Job Types: Full-time, Permanent

Salary: £23,000.00-£25,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Oldbury: reliably commute or plan to relocate before starting work (required)

Work Location: In person