Customer Service Advisor Remote
Job description
Mach Recruitment are looking for Customer Service Advisor for our client in working remotely from anywhere in the UK.
Shifts are either 8am – 4:30pm or 9am- 5:30pm
To provide information on the training courses we provide, to be the first point of contact and deal with the initial enquires. To provide customers with booking confirmation via email and phones whilst adhering to the company positive attitude.
Job Responsibilities:
· Represent the company and values of the business and portray a professional and business like image to all customers, potential customers and other people you meet in the course of your work.
· Raise customers order as and when required.
· Answer all calls presented to them to meet or exceed the departments high standard call rate.
· Respond to all calls, emails and messages in a timely manner.
· To offer help and support all Internal and external customers, Take time to ensure all customers` needs are met and strive to exceed customers` expectations levels through great service.
· Ensure that all specific procedures are carried out in a timely manner so that all customer bookings and information are accurate.
· Strive to ensure customer satisfaction, comply with office standards and safety and security procedures.
· Seek guidance from your Team Leader and seek all opportunities for self development.
· To carry out other duties when required.
· To attend training courses when asked, to help you develop in your role.
· Treat internal and external customers in a professional and courteous manner at all times, ensuring clear lines of communication.
Experience/Knowledge/Skills Required:
· Attention to detail
· Able to work on your own and as part of a wider team
· Good communication skills
· Good organisation skills
· Good time keeping skills
· Be able to prioritise work load
· Self-motivated to target driven work
· Good knowledge of Microsoft Outlook
· Managing Key accounts on a day to day basis
· Good communication skills both internal and external lines of communication
Mach Recruitment is acting as an Employment Agency in relation to this vacancy
Job Types: Full-time, Permanent
Salary: From £22,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Remote
