Customer Service Advisor

Customer Service Advisor Telford, England

Luceco plc
Full Time Telford, England 21000 - 54300 GBP ANNUAL Today
Job description

Responsible To:

Customer Service Team Manager

Location / Area:

Stafford Park 1, Telford, Shropshire - 3 days' per week minimum requirement for office attendance, with the flexibility to work from home

Hours of Work:

39 hours per week, Monday to Friday which may be worked on any pattern as required, between the hours of 08.00 and 17.30, on a rota basis

PART TIME HOURS WILL BE CONSIDERED

Basic Salary + Bonus:

Competitive salary + 10% annual bonus based upon the achievement of agreed KPIs

Benefits:

Medical Cash Plan, Pension EE contribution 3% / ER contribution 5%, Life Assurance x 2, SIP, 25 days annual leave + 8 BHs

Principle Responsibilities:

As a member of the Customer Service Team your role is to communicate effectively and efficiently with both customers and the Sales Team in order to deliver customer excellence. You will handle customer inbound telephone calls, orders and general enquires. This role is a very busy role with each person within the Team handling an average of 60 calls per day and placing over 70 orders per day. This job is suited to candidates with experience of working in a fast-paced high-pressured environment.

Accurately input sales orders ensuring all orders are processed correctly with correct address details, customer account details, prices and part numbers

Ensure all orders are released for picking in line with agreed SLA

Process and resolve any customer debits raising relevant paperwork and arranging RMA / replacement goods as and when required

Process next day delivery requests within the required time scales

Answer incoming telephone calls

Liaise with customers at all levels

Liaising with the external Sales Team to meet customer requirements

Cross selling products across promotional campaigns to existing customer base

Ideal Candidate:

Organised with key attention to detail

Excellent communication skills

Commercial awareness

Excellent telephone manner

Team player

Able to prioritise workload

Assertive

Ability to work under pressure

Able to follow instructions

Ability to multi-task

Job Types: Full-time, Part-time, Permanent

Benefits:

  • Bereavement leave
  • Company events
  • Company pension
  • Employee discount
  • Enhanced maternity leave
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Profit sharing
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus scheme

Work Location: Hybrid remote in Telford, TF3 3BD

Customer Service Advisor
Luceco plc

www.luceco.com
Houston, United States
John Hornby
$5 to $25 million (USD)
1001 to 5000 Employees
Company - Public
Electronics Manufacturing
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