Customer Service Advisor Cardiff, Wales
Lloyds Banking Group
Full Time
Cardiff, Wales
21285 - 23650 GBP ANNUAL Today
Job description
End Date
Thursday 22 June 2023
Salary Range
£21,285 - £23,650Agile Working Options
Job Description Summary
A full time role working 35 hours per week based in Cardiff
Job Description
Part of Lloyds Banking Group, Black Horse is the UK's leading independent provider of non-captive motor finance, providing point-of-sale finance to over 900k end customers supporting them to purchase their vehicle of choice through 4,700 dealerships. We have partnerships and joint ventures with several leading vehicle manufacturers, and we support car fleet operators through our Fleet & Wholesale stocking and fleet finance solutions.
We're the Motor Customer Services Team – a fantastic team within Blackhorse with a meaningful role to play. Our purpose is to fulfil our customer mobility needs, with a vision to deliver customer excellence, responding to changing customer needs and is a phenomenal place for colleagues to work. We currently have opportunities available within our Customer Service Teams.
Want to know more?
Working In our fast-paced contact centre you'll share our passion for delivering outstanding Customer Service. You’ll be the first point of contact applying your skills and expertise to new and existing customers with their financial & service needs via a range of channels. You’ll build effective positive relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
Here's a snapshot of what we’re looking for in you:
You’ll need to be able to demonstrate previous strong customer service experience, motor vehicle industry experience would be great, but don’t worry if you don’t have that, if you can show us, you’re passionate about customer service we’d be interested in finding out more about you! You’ll need to be hard-working with a great attention to detail and a fantastic attitude towards your customers.
- A strong background in customer services and good customer service skills
- Ability to deliver the highest standard of customer service
- Experience in administrative duties and maintaining comprehensive electronic customer contact record files
- Good organisational skills and a keen eye for detail
- A pro-active approach to personal development and learning
- A passion for delivering an exceptional customer experience
What support will I get and how will my career grow?
As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of training and development opportunities, helping you achieve a rewarding and fulfilling placement. We'll arrange a full on the job training plan to ensure that you follow the right path.
Our Shifts are Monday-Friday between 08:00 to 20:00, Saturday 08:00-18:00 and Sunday 08:00 – 16:00 worked on a rotational basis (35-hour week). We recognise that to attract the right people we need to be flexible and therefore we encourage applications from people who may require flexible working arrangements.
Our Colleague Benefits package is second to none. It can be tailored to suit your lifestyle. You’ll benefit from a wide selection of options that fit your individual needs including a host of flexible benefits, private healthcare, colleague share schemes, pension schemes – and you can even choose to buy or sell your holiday allowance.
As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
If you're passionate about helping customers, get in touch and apply today we’d love to hear from you!
And just let us know if any reasonable adjustments are needed to our recruitment processes - we'll try to accommodate them.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
