Customer Service Advisor Lincoln, England
Job description
Customer Services Advisor – Lincoln
37.5 hours per week – Monday to Friday
Lincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for over 50 years.
We are now recruiting for a permanent Customer Services Advisor to join the Internal Sales team. You will join a small friendly team whose main focus is to respond to incoming customer enquiries through various channels and to process orders on our system. Your role is to ensure incoming calls and responding to customer emails is carried out in a timely manner whilst achieving a high level of customer service.
Key Areas of Responsibility
As the first point of contact for all incoming enquires to the Internal Sales Desk, as a Customer Service Advisor you will:-
- Deliver a high standard of customer service
- Answer a high volume of incoming customer enquiries, providing information and advice of a high standard of customer service.
- Deal with queries and offering a resolution in a timely and professional manner.
- Process orders with a high degree of accuracy using the required system.
- Establish and maintain effective working relationships with customers, dealers, co-workers and other internal and external stakeholders.
- Undertake a regular program of product training to ensure own knowledge and skills for the effective performance of the role.
- Support the development and maintenance of up to date information and documentation for the sales and/or spares team.
- Be the first point of contact for the External Sales Team, offering support.
Skills Required
- Able to demonstrate enthusiasm for and understanding of, a busy sales environment.
- High level organisational and time management skills and the ability to assess and manage priorities.
- Excellent customer service skills, with a genuine interest in helping customers.
- Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
- Excellent communication and interpersonal skills
- Ability to understand and retain basic product information.
- Ability to deal professionally and empathetically with callers and to manage complaints effectively.
Job Type: Full-time
Salary: £21,600.00 per year
Work Location: In person
