Customer Service Advisor Kirkby, England
Job description
Liberty has an exciting opportunity for a Customer Service Advisor to join our team, based in the Knowsley area (agile working environment). As our Customer Service Advisor, you will provide a high-quality customer service and administration experience.
You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inc weekends) and in return, you will receive a salary of £22,734.5 per annum Plus Benefits.
We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.
The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.
Responsibilities for the Customer Service Advisor will include:
Deal with all incoming and follow up contact from customers who have
an enquiry or service request
Promoting a customer first culture whilst ensuring that service levels
and standards are maintained
Be the first point of contact, liaising with customers via phone, email, Webchat and Facebook,
Ensure all enquiries are resolved whilst providing exceptional customer service
Input, collate and record customer information accurately using a variety of IT systems ensuring service level targets are actively worked towards and achieved
What we are looking for in our ideal Customer Service Advisor:
Experience in a customer service environment, and experience in the operation of computerised data base systems and strong IT skills and the use of Microsoft office software (specifically Outlook, Word). Call/service centre environment and/or social housing experience would be beneficial.
We offer a range of benefits for a rewarding career including though not limited to:
- Pension scheme
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Health Shield Plan
- 23 days Holiday entitlement
- Death in Service payment
In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.
Please note, only candidates who have the right to work in the UK will be considered for this vacancy
Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.
If you have the desire to work in a busy and high performing team, why not join us as our Customer Service Advisor and click “apply” below – we want to hear from you!
Closing date: 16 May 2023 (we reserve the right to close this vacancy earlier depending on number of applications)
