Customer Service Advisor Nottingham, England
Job description
Customer Service Advisor
We are looking for a new member of our customer service team to work here at our Head Office.
KRCS sell and maintain Apple’s entire range of products. We need you to join our team and provide assistance to our customers via telephone and email accessing everything we do.
Sometimes you might be helping someone to spec and buy an Apple product, sometimes you might be helping them to understand how to get their broken product repaired. Other times you will be helping customers who are chasing an order they have placed with us, and occasionally customers may have a complaint that needs to be handled.
You’ll be enthusiastic about Apple products with knowledge of the range of Macs, as well as iPhone, iPad and Apple Watch. You’ll have experience in customer service and be organised and enjoy dealing with any situation through to it’s conclusion.
KRCS have access to Apple’s extensive online training program to continuously improve your knowledge of their products.
The Role:
- 5 days a week based at Lenton Lane
- Answer the telephone and respond to emails
- Help customers to access all our products and services
- Resolve customer situations and escalate where appropriate
Skills Required:
- Experience in customer service via telephone and email
- Knowledge of Apple’s product range
- Be organised and methodical
For this role please apply to [email protected]. Tell us in your own words why you are suitable for the role, and don’t forget to include a CV.
