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Service Advisor bravoauto Bolton

<div ccp_infra_copy_id="" ccp_infra_timestamp="1680774411424" ccp_infra_user_hash="2286621815" ccp_infra_version="3" data-ccp-timestamp="1680774411424">£25,200 + OTE £28,200

Package Description

As our Customer Service Advisor, you will receive a competitive basic salary as well as some amazing company benefits, including;

• A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
• Life Assurance – we give you the peace of mind when you need it most
• Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work
• Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers
• Discount Gym membership – keep fit with our big brand gym & fitness offers
• Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
• And much more….

Job introduction

The primary focus for the Customer Service Advisor is to ensure the highest level of customer satisfaction and interactions for vehicle servicing and care, for every customer and potential customer of their bravoauto site. The role will schedule repair work and MOT’s, maintain up to date and accurate customer records, communicate regularly and professionally with customers and will act as the first point of contact for all customer interactions. The role will also pursue opportunities to increase sales and revenues for their aftersales department.

Main Responsibilities

• Provide an industry leading level of Customer Service, ensuring the highest standards of customer satisfaction are delivered and represented in customer feedback.
• Ensure effective communication is maintained with customers and colleagues in a timely and professional manner in relation to all services provided, including but not limited to progress of work, any additional work that may be required, upsell opportunities, customer follow-ups etc.
• Undertake and maintain all required administration including but not limited to booking customer services and repair work ensuring workshop and parts availability, maintaining accurate records on all internal systems, timely customer invoicing ensuring the WIP is kept to a minimum, daily warranty transactions and invoicing etc.
• Obtain and process payments according to Inchcape policy.
• Pro-actively drive sales and bookings opportunities including converting inbound and outbound booking calls, converting the identified upsell opportunities and achievement of site targets and KPI’s.

The Ideal Candidate

• Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
• Be customer focused and passionate about their work
• Have the ability to prioritise their workload and multi-task
• Be IT alliterate with the ability to use multiple systems at once
• Confidently work independently and also as part of a team
• Have a keen eye for detail
• To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
• Ability to problem solve and think on their feet

About The Company

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!