Customer Service Advisor Remote
Job description
Huntswood have a great opportunity for people with excellent Customer Service Skills.
Would you like to use your call centre or customer service experience but want the chance to work from home and not have to work shifts or weekends, then we have a role for you.
Your roll would be as a Customer Service Advisor for a large and well known pension’s provider. Working as part of an established telephony team you will take inbound calls from customers and answer general queries they may have regarding communication that has been issued to customers.
You will be providing an excellent level of customer service by meeting customers' needs and making their call journey as easy and smooth as possible.
- Start Date - 27th March 2023
- £10 per hour (£19,500 pa) + Performance Bonus (up to 50p per hour)
- Please Note - the hourly rate will increase inline with National Minimum Wage
- Working Monday - Friday (9-5.30pm) NO WEEKENDS!
- Full training to fulfil your role
- All equipment to successfully work from home
- A chance to gain experience in a professional and challenging environment, working for a well-known organisation
- The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future
The ideal Customer Service Advisor will have:
- Experience working in a telephone-based Customer Service Role
- Experience or knowledge of the financial services industry would be beneficial
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy and written communication skills
- A quiet space with a desk and chair and a stable broadband connection
Day to Day
- Delivering a consistent and excellent level of customer service while remaining an ambassador for the client
- Receiving inbound call enquiries regarding communication that has been issued to customers.
- Answering and resolving inbound customer via phone and demonstrating ownership of the problem where needed
- Identify opportunities that will improve the customer experience, striving to achieve performance and customer targets.
Huntswood are not your average call centre – We aim to buck the trend in outsourcing and create inclusive environments where our colleagues are encouraged, developed and heard. We’re continuously exploring ways to be better and do better – Come and help us do so.
Please note all successful applicants will be subject to pre employment checks*
Job Type: Full-time
Salary: From £10.00 per hour
Benefits:
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- Customer Service: 1 year (required)
- Contact Centre : 1 year (required)
- Financial Services: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Expected start date: 27/03/2023
