Customer Service Advisor Remote
Job description
We're currently looking for a Customer Service Advisor in our Training team here at HSS, where you'll be first point of contact for the team; managing the initial enquires that come through from our wider Sales Team and our Regional Sales Manager.
You'll be providing information on the third-party training courses we offer, contacting suppliers for required details on the courses they provide and pass details on to the team members on the sales team to facilitate.
What will you do?
- Sending the required third party course details to the relevant internal team, making sure they have all the information they need.
- Build a good rapport with Suppliers and ensure all supplier expectations are met, gaining information and knowledge on their courses.
- Raise any issues with bookings or potential bookings with the relevant party.
- Respond to all calls, emails and messages in a timely manner, ensuring colleagues and suppliers are treated in a professional and courteous manner at all times with clear lines of communication.
What do you bring?
- Attention to detail
- Able to work on your own and as part of a wider team
- Good organisation and timekeeping skills
- Be able to prioritise work load
- Good knowledge of Microsoft Outlook and Microsoft Excel
- Good communication skills both internal and external lines of communication
What do you get back?
- 20 days holiday allowance (increased to 25 days when you hit 5 years of service)
- Holiday buy scheme giving you the option to purchase an extra 5 days FTE of annual leave
- Free hire from our core range and 35% off for friends and family
- Training and development, an inclusive and innovative culture and wellbeing and healthcare support; with Mental health first aiders, an Employee Assistance Programme, Healthcare Cashplans and a Wellbeing platform
- You will also receive all necessary work wear and PPE, and you'll be given full induction upon entry to your new position.
- We also provide life assurance of twice your annual salary and access to our benefits portal with a range of options such as cycle to work scheme
Who are HSS?
We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.
We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry – all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.
We’re so proud of how far we have come, and we are not done yet!
At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!
We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.
