Customer Service Advisor

Customer Service Advisor Leicester, England

Hastings Direct
Full Time Leicester, England 21200 GBP ANNUAL Today
Job description

No Contact Centre Experience Needed | Hybrid Working | Full Training Provided
We have a great opportunity for people with a Customer Service background to start a new career within the world of insurance!
Hours: You will work 37.5 hours a week. You’ll be working between the hours of 08:00 – 19:00 Monday to Friday. Depending how your rota falls, you will work 3-4 weekends out of 8, 9:00–17:00 Saturday and 09:00-13:00 Sunday.
Location: 1-2 days from our Leicester or Bexhill office and the rest from the comfort of your own home
Salary: Starting £21,200
What will you be doing as a Customer Service Advisor?
We aim to provide the highest level of service. Your days will be filled with helping our amazing customers who turn to you for your expert knowledge. So what will your day to day look like?
  • You will be working within our inbound call centre, addressing a diverse range of customer queries submitted via telephone, email, live chat, or instant messages.
  • The calls you receive will be varied; they could include changes to existing policies, giving quotes, taking payments, supporting claims, supporting customers in financial difficulty
What are we looking for in a Customer Policy Advisor?
  • An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality or just an interest and passion for customer service we'd love to speak to you.
  • You will have the ability to forge positive relationships and strive to resolving customer queries first time.
  • Self- motivated individuals that take pride in what they do who can demonstrate politeness and problem solving skills.
  • Computer skills: you'll take inbound calls whilst navigating our in-house software
What can we offer you?
  • Full 7 week training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
  • You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
  • We promote a relaxed, friendly & diverse working environment
  • Career stepping stones, we love investing in our people by helping them hit their career goals
  • A great onsite restaurant & an on-site Costa coffee
  • Refer a friend scheme - earn £500 per referral!
  • A brand new Microsoft Surface 4 laptop
  • Discounted Hasting Direct products
  • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  • Potential annual company bonus earnings of 5% of your base salary
  • Cycle to work scheme, as well as discounted rail and bus travel routes
  • Discounts & cashback with well-known retailers
What happens next?
Click apply now to fill out our short application form, most of which you can auto-fill using your CV.
The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.
Your application will be reviewed by our recruitment team who will give you a call to take you through the next steps.

We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Job posting end date:

Customer Service Advisor
Hastings Direct
Bexhill-on-Sea, United Kingdom
Toby van der Meer
$25 to $50 million (USD)
1001 to 5000 Employees
Company - Private
Insurance Agencies & Brokerages
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