Customer Service Advisor Newark on Trent, England
Job description
Greenzone has an exciting opportunity for a Customer Support Advisor to join our dynamic team based in Newark, Nottinghamshire.
About Greenzone Facilities Management Limited
Established in 2007, Greenzone are a specialist waste management company providing recycling lead services. Concentrating on providing zero to landfill solutions, using waste to energy as a solution wherever possible and ensuring the carbon footprint of our clients is kept to a minimum.
About the Role
The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.
Responsibilities will include but not be limited to:
Processing service change requests and implement changes on the Company software
Ensuring phone usage and calls are conducted in line with Company policies and training
Handling and resolving customer and supplier queries, whilst ensuring customers and suppliers are kept up to date at all times
Investigating and resolving invoice queries
About You
The ideal candidate will have a strong confident personality with extensive experience of working in a customer facing role. You must have excellent written and verbal communication skills to enable you to communicate with customers and suppliers at all levels. The successful candidate will be able to manage their own workload and time efficiently and work well under pressure. Experience of working in the waste industry would be desirable but not essential.
Additional Information
25 days Annual Leave (excluding bank holidays)
Friendly working environment
Additional training courses offered
Job Type: Full-time
Salary: From £20,600.00 per year
Benefits:
- Additional leave
- Company pension
- Discounted or free food
- Gym membership
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 27/04/2023
