Customer Service Advisor Derby, England
Job description
Are you a Customer Service Officer looking for a new opportunity? I am working with Derby City Council
Rate – £13.56 per hour
Your Role;
· This post will provide support to the Customer Experience Officer, with processing complaints and compliments.
· There will be a considerable amount of admin in this role, updating the complaints log, lessons learnt outcomes, electronic filing and compiling accurate case notes.
· The work can be fast paced and is driven by customer satisfaction. You will need to respond quickly and accurately in a professional manner.
· An exciting new opportunity has arisen for new Customer Experience Support Assistant to join Derby Homes Customer Experience Team
· The team handles around 500 complaint investigations per year, alongside offering advice and guidance relating to customer satisfaction and recording of compliments received.
In this role you will need to have:
· Excellent customer interactions skills
· Excellent telephone skills and the ability to listen and empathise
· Able to use your own initiative and also work as part of a team.
· The ability to deal with customer dissatisfaction and resolve issues through questioning and fact finding conversations in order to achieve a positive resolution.
· Be able to work under pressure to meet deadlines
· Pay attention to detail
· Great IT skills and be able to keep accurate records
· Uphold confidentiality at all times
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.
We regularly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation
Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
Salary: £13.40-£13.56 per hour
Benefits:
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Derby: reliably commute or plan to relocate before starting work (required)
Work Location: In person
