Customer Service Advisor

Customer Service Advisor

Based: Burnley

Salary: £18k-£23k dependent on experience. Supported training & development opportunities, holidays rising, 35 hour week, early 3pm finish on a Friday and much more

Our client are a fantastic, well-established and rapidly expanding family business based in Burnley. With plans to continue their growth over the next few years we are recruiting a number of roles across the business. This role will sit in the established Customer Service team, working under an experienced Customer Service Manager

Role:

• Handling own portfolio of customer accounts
• Liaising with customers by email, phone and live chat dealing with any queries
• Managing new orders from customers, liaising with project team and wider business
• Making phone calls to update customers on their orders
• Liaising with wider customer service team on any issues that arise and solving them quickly
• Speaking to suppliers to ensure customers will receive orders on time

Experience:

• Customer service background would be highly desirable but not essential
• Intuitive and solution focused
• Efficient and confident in your approach
• Strong communication skills and computer skills - essential

There is a fantastic opportunity for career development in this role if you desire including full support and training for future - the company could also consider someone starting their career on an apprenticeship so please send your CV for consideration!