Customer Service Advisor Littlehampton, England
Job description
Are you looking to make a difference to people’s lives?
We are looking for dedicated Customer Service Advisor to do just that. The successful individual will be driven by a passion for exceeding customer expectations, and making a difference to our clients lives.
About us:
Fittleworth, first founded in 1984 out of a small family garage, is now one of the UK’s leading home dispensing companies. We pride ourselves on providing a personalised, trusted and dedicated first-class home delivery service to our clients catering to all stoma, continence and wound care appliance needs.
You will be responsible for:
- Taking inbound calls, providing a first-class customer experience to clients and healthcare professionals
- Responding to all customer correspondence, making outbound calls and supporting an email inbox
- Processing and sorting client orders
- Supporting and resolving client queries
- Accurately maintain our CRM system and client information
- Liaising with internal and external partners to ensure the smooth creation and delivery of client orders
Skills required to be successful:
- Exceptional customer service skills with a customer first attitude
- Experience of working in a high-volume customer service environment
- Committed and empathetic approach in reaching solutions for clients
- A positive attitude and team player
- Resilient, with strong prioritisation skills and the ability to multi-task
- Good computer literacy
This is a permanent position working standard hours Monday to Friday 08:45am – 17:15pm (plus occasional shifts - range from 8:00am to 6:00pm).
As well as priding ourselves on the commitment we provide to our clients, at Fittleworth we also recognise the commitment to our employees in providing an engaging and rewarding working environment. As such, we are Great Place To Work certified and we offer:
- Bonus of £1,000.00: upon successful completion of probationary period
- 25 Days Annual Leave + Statutory Bank Holidays
- Full training
- Company Pension Scheme
- Private medical insurance
- Life insurance
- Wellness programme
- Employee Support & Wellbeing Service
- Referral programme
- Casual dress
- Company events
Any personal information you share with us will be treated in line with our company Privacy Notice, available via legal notices on our website. Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.
