Customer Service Advisor Remote
Job description
Available Job Today Farrow and Ball – Customer Service Advisor
We are currently looking for an enthusiastic individual to join our Customer Service Team in Wimborne as a Customer Service Advisor. We are offering this position on a full-time basis, working Monday-Friday with shifts between the hours of 8.30am - 6pm. There is flexibility for fully remote, hybrid or fully office based working with this role.
Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
As the Customer Service Advisor, you will have opportunity to be part of a bustling and highly successful customer service team, delivering a premium service to customers both within the UK and across the globe.
What you can expect from us:
- 24 days’ annual leave (increasing with length of service) plus bank holidays
- Annual salary reviews, based on individual performance
- Enhanced Maternity and Paternity pay
- Generous staff discount on F&B products
- Access to Perkbox, our retail discounts platform
- Employee Assistance Programme with 24/7 support
- Health Cash Plan
- Company Sick Pay
- Group Pension Scheme, matched by F&B
- Life Assurance
- Refer a Friend scheme
- Cycle to Work scheme
- Season Ticket Loans for travel
What we expect from you as a Customer Service Advisor:
Key Responsibilities:
- Delivering product and technical advice to customers.
- Case logging & investigation, ensuring complaint escalation to senior case managers where appropriate.
- Responding promptly to calls and emails to ensure a timely and premium quality service is delivered
- Adopting a proactive approach to relationship management, ensuring needs are understood, fulfilled, and communicated across the business
- Promoting the company and the product with passion
- General administration and reporting to support Management, as and when required
Key Attributes:
- High levels of accuracy and ability to process efficiently
- Patience and empathy
- Friendly, articulate, and professional
- Accountability and ownership
- Open minded, adaptable and team spirited
- Ability to handle complaints, remaining calm under pressure
- Demonstrable experience working in a Customer Services role
- Previous experience/knowledge of luxury brands would also be beneficial
At Farrow & Ball we are committed to encouraging equality, diversity and inclusion among our people, with an aim to be truly representative of all sections of society and our customers. Applicants will be considered for employment based only on skills/experience and never based off of race, age, disability, religion, sexual orientation, gender identity or family status, including pregnancy.
