Customer Service Advisor

Customer Service Advisor Leeds, England

Evri
Full Time Leeds, England 21781 GBP ANNUAL Today
Job description

Here at Evri, our busiest time of year is just around the corner, we call it Peak! Processing millions of parcels a day through our depot and hub network, it’s no surprise that we need extra helping hands across the country to help us meet our demand

We are looking for a number of Customer Service Advisors to join us at our Head Office in Morley, Leeds, to support us during our busy and exciting time over our Peak period. You’ll work across varying shift patterns including weekend working, carried out on a fixed rota basis & working hours will be between 8am-6pm.

As a Customer Service Advisor you will respond directly to our customers and client enquiries on an inbound/outbound basis either through telephone or email with a resolution within productivity and handling time targets and in line with our Customer Experience brand standard.


You will be responsible for answering enquiries in our Customer Tone of Voice using company policies to solve customer issues while delivering a high standard of quality and CSAT. As the first point of contact for customers’ and clients, you should have a commitment to delivering fantastic customer satisfaction with an ability to make timely and accurate decisions in resolution.


Key responsibilities will include:


  • Inform customers and clients of the outcome of their enquiries in line with any templates and customer TOV and by working with other areas of the business such as Link to Operations, Contractor Team, Parcelshop Operation and International partners so that you have the required information to make a decision that delights our customers
  • Make decisions that exceed customers expectations having reviewed enquiry investigation information so that the customer gets the best outcome
  • Handling client and customer calls/enquiries and contacts in line with our Customer Experience standards (CSAT) providing excellent customer service ensuring our Contact Quality standards are maintained
  • Meet output and productivity targets relating to the above on a daily and weekly basis
  • Update and maintain the CRM and in-house tracking systems after each customer/client interaction
  • Contribute to and achieve individual and team targets relating to contact quality, productivity and other KPI’s


What we need from you:

We are looking for people with exceptional customer service skills preferably from a call centre environment.

You will be the point of contact for our customers ensuring their query is resolved quickly and professionally so you must be able to work in a fast-paced environment & have excellent communication skills. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries.

Other key skills:

  • Must be competent with Microsoft Office
  • Ability to prioritise workload & multitask
  • Experience of end to end enquiry case management
  • A clear & confident communicator


Whilst these roles are fixed term contracts, there could be opportunities for some roles to be made permanent. If you would like to join us at this exciting and busy time then apply today.


Reference Number: HER929238-3228948


Location: Morley, Leeds

Customer Service Advisor
Evri

www.evri.com
Morley, United Kingdom
Martijn De Lange
Unknown / Non-Applicable
5001 to 10000 Employees
Company - Private
Shipping & Trucking
1974
Related Jobs

All Related Listed jobs

Postperson with Driving
Royal Mail Group Kirkwall, Scotland Today

Has a full UK manual driving licence with no more than 6 penalty points. Various discounts including high street vouchers, travel and attraction discounts, and

Lead Veterinary Surgeon - Whittlesey, Peterborough
Medivet Group Ltd Peterborough, England 70000 GBP ANNUAL Today

Manage the sales performance, budget and overall profitability of the practice on a day-to-day basis. CPD allowance and 3 days paid CPD leave per year.

General Sales Assistant/Stockworker
Poundstretchers Malvern, England Today

To work evenings and weekends. Job Types: Full-time, Part-time, Temp to perm. Malvern: reliably commute or plan to relocate before starting work (required).

loan officer
Self Help Uk Nottingham, England 20000 - GBP ANNUAL Today

Administration Officer – Job Advert

£20,000 per annum

Full time- Permanent 37.5 hours a week

Location: Self...

Receptionist
Bupa Dental Care Belfast, Northern Ireland Today

Access to discounted gym memberships with a flexible, monthly subscription service giving you access to national multisite gyms, online live classes, fitness &