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Equans is looking for a Customer Service Advisor to join our team remotely on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary of £24,000 per annum, and benefits package.

Overview:

Your prime role will be using our bespoke software to diagnose faults and to liaise with our external contractors, providing solutions on the phone and via email, to the technical problems arising from Electric Vehicle Charging Points operated by Equans EV Solutions.

The role will include?

• Remotely diagnosing faults.
• Sending remote commands using our bespoke software.
• Raising tickets to sub-contractors for field repair and Maintenance visits.
• Processing RMA – Returning faulty parts stock and replenishing stock levels.
• Record keeping – logging each call on our database.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• At least 2 years Customer Service Experience.
• Excellent communication skills with the ability to effectively engage with customers and colleagues.
• A great combination of empathy and resilience.
• Experience of working in a fast paced Contact Centre with the experience of multi-channel contacts.
• Excellent attention to detail.
• Excellent time management.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

CODE: CUSENG

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

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