Customer Service Advisor Exeter, England
Job description
Customer Service Advisor
Are you self-motivated, calm, considerate and a good listener? If so, we may have the perfect opportunity for you here at EDF as a Customer Service Advisor!
The Opportunity
The core purpose of EDF Business Solutions (EBS) is to sell contracts to business customers and manage those relationships. In order to ensure those customer’s keep coming back the level of service we provide is of paramount importance.
Pay, benefits and culture
Alongside a salary of £23,294 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.
Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.
Flexible working means you can work from home (if you wish) and we’ll provide a suite of IT equipment to ensure that you can work remotely comfortably and effectively. The Reporting team travel to our Hove and London offices for some meetings as required.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
In this role you will play a key part in supporting the customer through their onboarding experience, respond to customer queries, via telephone or email and take responsibility for the allocated portfolio. There is an opportunity to become an expert in industry process and develop your knowledge in industry data.
Your purpose is to help our customers every step of the way on their energy journey, from contract signature to achieving Net Zero.
We acknowledge being a Customer Service Advisor in today’s ever changing energy industry is a challenging role, but as you’re working for EDF, it can also be a rewarding one. The benefits, wellbeing and mental health awareness we offer are designed to support your work and personal life.
Who you are
As a Customer Service Advisor at EDF, you’ll need to be someone who is self-motivated, calm and considerate.
We’re looking for a great listener who can communicate effectively.
Closing date for applications: 05.09.2023
Location: Exeter - you’ll start your training at our refurbished Exeter office (Gadeon House) which will last two weeks. Our office provides light and airy hot desking, free hot drinks, and even free breakfast options. Here you will be able to work with your team and build up your professional network. Once your training is completed, you’ll have the opportunity to work flexibly between home and the office until further notice.
Join us and together we can help Britain achieve Net Zero.
