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Customer Service Advisor

Contract type: Permanent
Working hours: During training: 8:30am – 4:30pm. From week six: 9:00am – 5:00pm.
Location: You’ll start your training at our Exeter office (Gadeon House) for two weeks and, once completed, you’ll have the opportunity to work flexibly between home and the office.
Closing date: 22nd May
Interview/assessment evening date: 25th May & 31st May
Start date: 26th June
Salary: £23,295 + excellent benefits

We are looking for resilient Customer Service Advisors to join our EDF Business Solutions team here at EDF with both Permanent and Fixed-Term contracts available.

We acknowledge being a Customer Service Advisor in today’s ever changing energy industry is a challenging role, but as you’re working for EDF, it can also be a rewarding one. The benefits, wellbeing and mental health awareness we offer are designed to support your work and personal life.

The opportunity…

In this role you will play a key part in helping us respond and resolve customer queries, via telephone, email or our self-serve portal. The expectation is that responses are delivered quickly, professionally and with a high degree of accuracy, ensuring a great customer experience with every contact.

Your purpose is to help our customers every step of the way on their energy journey, from contract signature to achieving Net Zero.

What we’re looking for…

As a Customer Service Advisor at EDF, you’ll need to be someone who is self-motivated, calm and considerate.

We’re looking for a great listener who can communicate effectively.

Our culture…

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity, inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’re an equal opportunity and disability confident employer. If you feel comfortable sharing with us that you have a disability, you meet the minimum criteria for the role, we will guarantee you an interview.