Customer Service Advisor - Fixed term 12 months
Base location –Kingswinford (Hybrid working model)
Salary - £20,970 - £24,353

We have a market leading benefits package – it includes 26 days’ holiday plus 8 bank holidays, a generous pension scheme, life cover and the chance to choose from 20 flexible benefits with tax and/or NI savings, including medical cover/insurance

At E.ON UK we offer sustainable energy solutions for homes, businesses and communities and we’re passionate about helping people to reduce their impact on the environment. We’re supporting businesses with their net zero targets, helping local communities upgrade their homes, and working with local authorities to transform towns and cities for a more sustainable future.

Right now, we’re looking for Customer Service Advisors to join our team based at Kingswinford. Here you’ll join our Appointment Booking team taking both inbound and outbound calls. This varied role will have you dealing with a variety of queries such as booking smart meter appointments for customers, issuing key and cards to off-supply meters and supporting customers through the process of acquiring new energy solutions.

As a front-line advisor, you will be responsible for delivering excellent customer service and delighting our customers, actively promoting the benefits of smart meters, giving useful energy advice and offering further energy solutions.

• Ideally, you will already have some previous experience working in a customer service and/or contact centre role.
• Are empathetic and able to build rapport with our customers, with an outgoing, self-motivated, and friendly personality.
• Naturally you will have great communication skills and will be comfortable handling a large amount of inbound and outbound calls each day.
• You will also have the ability to deal with challenging situations in a professional manner.
• You are capable of processing and reacting to change in a proactive way in line with changing regulations.
• Ability to exercise initiative, judgement to make decisions.
• Can demonstrate resilience in a fast-paced changing environment and works well towards KPI’s under pressure.

What can we offer in return?

• Mixture of home working and office working following on-site training. (Based at Kingswinford)
• One to one Support to drive your progression.
• Free and confidential advice from an employee assistance programme to support any life events.
• 26 days Holiday plus all Bank Holidays
• Incentive schemes
• Shift patterns can vary, please contact us for further details.

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share and variable start and finishing times

This is a great opportunity to play a lead role in supporting our expanding business and helping to shape the future of energy.
We have a market leading benefits package – it includes a, 26 days’ holiday plus 8 bank holidays, a generous pension scheme and the chance to choose from 20 flexible benefits