Organisation: Derby Homes

Hours: 37 hours per week

Contract type: Permanent

Location: Derby Homes – London Road

The Customer Service team is a great place to learn about Derby Homes and develop through the organisation.

In this role, you will answer customer enquiries and requests about Derby Homes services made by phone, face to face and via electronic media. As the work is fast paced and demanding, you must be able to respond promptly as well as politely and accurately in order to resolve the customer query.

You will be given thorough training through your induction period and learn all about social housing and the service Derby Homes offer.

We are looking for people who have a proven track record of dealing with customers.

The ability to record accurate detail and use IT systems is essential. You will need to have an understanding of Microsoft Office Packages.

You will have demonstrated that you are a good listener and clear communicator who can remain calm and professional whilst displaying a caring an empathetic attitude.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

In order for your application to be successful please read the person specification and demonstrate how you meet the each criteria.

Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form

Job description

Person specification

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We are an equal opportunities employer so please inform us of any individual requirements you may have during the recruitment process.

If you have been selected for interview you will hear from us prior to the interview date. Please have proof of qualifications to show at your interview.

Please note that we do not accept CVs or use recruitment agencies.