Customer Service Advisor Sheffield, England
Job description
About us
DBL Logistics are a family owned pallet network / general haulage operator within the road transport sector, based in Sheffield. We are a professional, thriving transport team and our goal is to offer a quality end-to-end logistics solution that leaves the customer satisfied every time..
Our work environment includes:
- Lively atmosphere
- Safe work environment
Following on from our successful growth over 2022 we are now expanding our customer services department with the hiring of an additional Customer Services Advisor & A Key Account Handler. This is an ideal opportunity for someone with an already established working knowledge of a busy customer services department and / or transport operation (although not essential as full training will be given).
What's more important is your eagerness to learn, your drive for perfection & the understanding that the customer experience is everything.
The role will report directly to our Customer Services Manager, who is an active member of the team that will work closely with you each day. In this role you will be the first point of contact for our customer base, you will work to proactively solve any issues, pre-empt potential future issues & keep our overall customer satisfaction high.
The role;
- Taking inbound phone calls from customers & handling each individual enquiry from start to finish. On some occasions the query will not be fully settled during the initial call, it may need your attention or further intervention throughout the day. For that reason time management & planning is essential to ensure you always revisit everything that requires a follow up ensuring the customer is kept 'in the loop'.
- Key account management - Being the main point of contact for our customer ensuring all jobs run smoothly from collection through to delivery. You will be able to build a strong rapport with the customer reassuring them you can be contacted for and handle their every need.
- You will liaise with our regional hubs & Partner depots by phone, email and our in-house messenger system to ensure we have had full freight clearance overnight, investigating any failings within the process, to correctly & swiftly identify the failing party. You will then work with the Customer Services Manager to ensure the end user receives their goods within the paid service window.
- Each day you will ensure a full system cleanse takes place & that all outbound jobs are closed with the correct POD’s & all discrepancies are completed in a timely manner so that when weekly invoicing takes places the system is accurate.
- General system administration; ensuring jobs are closed off, in full, within a given time frame. Any orders requiring input are completed, POD’s are collected & live within the system, applying & monitoring discrepancies.
- Completing time sensitive reports to a high standard ready for dispatch to senior management or on occasions the customer directly.
- Taking inbound sales calls, taking detailed information to pass onto our Business Development Manager.
- As you will work closely with our 100 partner depots: Whilst our customer satisfaction is key, the successful candidate will work to build relationships with our partner depots. These depots are key to keeping our customers happy.
- Providing verbal & written quotes to existing customers / new business opportunities. Answering queries and advising customers on the service to suit them. Ensuring we provide a customer journey which is second to none.
- Supporting operations during peak times. As a family owned business, we are very much an operation where we all muck in to fix a problem. So the successful candidate must be flexible and versatile with a can do/will do attitude.
What do we offer?
We really value our people and offer a friendly working environment with a focus on developing your skills, we always look to promote from within with a clear line of progression available and a competitive salary.
Hours of work: 7.30am-5.30pm
We believe that a culture of equality, diversity and inclusion not only benefits our company but supports wellbeing and enables our team members to feel that they belong.
We are committed to promoting a working environment based on dignity, trust and respect, and one that is free from discrimination, harassment, bullying or victimisation.
What Next?
If this opportunity with DBL Logistics sounds right for you, If you match the requirements for this role and are looking for your next career move, simply apply online following the steps outlined, ensuring that a full up to date CV is attached with your application.
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- customer service: 2 years (preferred)
- transport sector: 1 year (preferred)
- pallet network: 1 year (preferred)
Work Location: One location
