Job description

Customer Service Advisors - Buckinghamshire

Credit Security Limited – Whitchurch, Aylesbury.

CSL are currently offering an exciting opportunity for Contact Centre Advisors in this telephone-based role, for which you will be responsible for inbound and outbound calls. This is a permanent full-time position.

CSL Group is a reputable well-established Collections Agency based in Whitchurch, Buckinghamshire, located just outside of Aylesbury.

We are looking for energetic, target driven candidates with excellent customer service, listening skills and a confident telephone manner. Previous call centre/ customer service experience is preferred however, this is not essential as full comprehensive training is provided, along with opportunities to develop your knowledge, skills and experience.

Responsibilities and Duties:

· Responding to inbound and outbound calls

· Understanding customers financial situation in order to achieve a fair and suitable
outcome

· Accurately updating the customer database

· Working with customers to arrange affordable repayment plans

· Promoting effective working relationships with other teams across the Company

· Working within clear guidelines to deliver outstanding customer service

· Recognising customers in financial hardship or vulnerable situations ensuring all
customers are treated fairly

· Compliance with regulatory guidelines and treating customers fairly

Essential Requirements:

· Previous experience of working in a lively, fast-paced and customer focused environment

· Excellent communication, listening and questioning skills

· Good prioritisation & time-management skills

· Flexible and willing to take part in a departmental rota

· Enthusiastic Team Player

· Self-motivated and able to work on own initiative

· Ability to absorb, understand & interpret information quickly

· Proven empathetic approach within a professional environment

This fantastic opportunity offers a very competitive annual salary of £22,500

Full time: 35 hours per week – varied shifts

Business hours are: Monday to Friday between 08:30 - 20:00

Saturday 09:00 - 14:00

Please note this role is subject to full satisfactory pre-employment screening and includes a full credit check and a basic criminal record check.

CSL are proud of offer a diverse and inclusive working environment.

Job Types: Full-time, Permanent

Salary: £22,500.00 per year

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Aylesbury, HP22 4JS: reliably commute or plan to relocate before starting work (required)

Work Location: In person