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Job description

Care Services Advisor Hybrid Working

Care More is a well established care provider that delivers personal and unique care plans for our customers, no matter what their current situation is.

We are looking for caring & passionate individuals to join our team on a part time basis, working various shifts in the mornings, evenings and weekends as well as one day in our office.

The services are designed to help clients through the day with ease and comfort. The heart of what we do is providing the very best customer service, and this is achieved through quality staff selection process, which ensures all staff are the best they can be, with professional training and mentoring.

We are looking for someone who is enthusiastic and caring to receive and make calls to our customers and carers to ensure a smooth and safe service is still delivered out of hours including scheduling caregivers into the appropriate vacant visits.

You will be the first point of contact for customers and carer queries/concerns as well as being able to use our monitoring software to be able to communicate any delays, access issues, procedures to follow etc., You will need to be able to follow procedures and reassure the caller, but also to be firm where necessary about what they need to do in a professional manner.

Working knowledge in the care industry is not essential but would be helpful.

The weekly working hours will be 27.5 -37.5 hours a week. Required times as follows:

• Wednesday and Thursday - 5 hour shifts from 5pm - 10:00pm
• Sunday - 10 hour shift from 6am – 17.00pm
• One week day in the office - 7.5 hours from 8.30am to 5pm

Extra hours available also on

• Saturday- 10 hour shift from 6am – 17.00pm

This role requires:

• Experience in customer facing roles, call centre or customer service
• Exceptional verbal and written communication skills
• Possess a high degree of literacy and have the ability to record information accurately and correctly
• Strong IT Skills
• Be able to learn new skills and receive feedback on your performance

What can you expect in return?

· In addition to our competitive rates of pay, we also offer excellent benefits including:

· 28 days holiday pro rata

· Comprehensive training

· NEST pension scheme

· Work from home most days

If you believe you have the relevant skills, knowledge and experience to be a key contributor to the future of Care More, please apply now!

Job Types: Full-time, Part-time, Permanent
Part-time hours: 27.5-37.5 per week

Salary: £13.00 per hour

Benefits:

• Company pension
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Sutton: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Night shift (required)
• Day shift (required)

Work Location: Hybrid remote in Sutton

Reference ID: CSAInd