Customer Service Advisor Cardiff, Wales
Job description
We are recruiting permanent full time Customer Service Advisors to work in our Home Service Team based in Cardiff. Your training will take place at our office for eight weeks.
Salary - £24,945 per annum + quarterly bonus of up to 16% of your salary.
Start Dates – May 2023
Be a part of something bigger and join us in powering a sustainable future. British Gas delivers innovative energy and service solutions to help solve customers’ needs. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do.
We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people just because it’s the right thing to do and makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.
We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We Care. We Deliver. We’re Agile. We’re Courageous. We Collaborate.
As a British Gas Home Service team member, you will be taking inbound calls from customers who need us most. They may have a boiler breakdown, no heating, appliance repair or a water leak. Your voice will be the first voice a customer hears when they contact us with their emergency.
Naturally you should and have clear, empathetic, and calm communication skills both written and verbal. You’ll need to be digitally savvy to maintain secure, accurate customer records across a wide range of internal systems. We welcome applications from anyone with the right values and behaviours and an absolute passion for customer service.
We will supply all your IT equipment - you’ll just need somewhere to work uninterrupted at home, with a desk, a comfortable chair and a stable, wired internet connection (10mps or greater)
After listening to what matters most to our people, we have tailored our well-being & benefits package around our employees.
Up to £580 Employee Energy Allowance
Contributory Pension scheme. Private medical cover & Life Assurance
Electric car scheme
33 days holiday allowance and the option to buy/sell up to 5 additional days
️Excellent range of flexible benefits, including technology vouchers & travel insurance
Our people are the beating heart of our business. We are incredibly proud of our FlexFirst policy. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are important to both your and our success stories. Everyone should have the right balance of office and home working to stay connected to the business, work with their team, and manage their wellbeing. We’re not asking everyone to do a fixed number of days. We’re asking everyone to work with their managers and teams to get the balance right. So, after you have finished your training, you will work flexibly from home. We meet up in the office 2/3 times per month (as a minimum) so we can come together to connect and collaborate. Please make sure your commute is manageable and you are happy to attend the office when required.
We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills, and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our team, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
This department is open seven days a week to make sure we’re around when our customers need us and our shift patterns reflect this. Our rotational, fixed shifts can start at 7.00am and some shifts may finish at 10pm and there will be some late night/weekend work. Your flexibility around these times is required so please make sure you are comfortable working between these hours. We will be able to offer you a choice of available shift patterns before you start with us.
It’s important that we do the right thing, and we will carry out financial, criminal record and reference checks before you start working with us.
Office address - 4 Callaghan Square, Tresillian Way, Cardiff, CF10 5BT
Job Types: Full-time, Permanent
Salary: £24,945.00 per year
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- Paid volunteer time
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Cardiff, CF10 5BT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: R003746
