Customer Service Advisor Remote
Job description
CUSTOMER SERVICE ADVISOR
REMOTE/CARDIFF
£23,000 - £24,000
Our client, a rapidly expanding start-up, are looking for a Customer Service Advisor to join their fast-paced, exciting team. You will be responsible for handling inbound customer queries, via telephone, email, webchat, and socials - ensuring an excellent level of service.
This role is offered as hybrid/Cardiff, or on a remote basis with monthly visits to the Cardiff office. It works on a shift rotation of 8am-8pm 5 days, with occasional Saturdays.
BENEFITS
The office is fully stocked with a bar and pool table, close to public transport and parking. Additionally, the company offers a flexible working environment, a competitive benefits package, private medical care, income protection, many team events, enhanced caregiver schemes, loyalty vouchers and an extra day off on your birthday!
RESPONSIBILITIES
As a Customer Service Advisor your key duties will include:
- Acting as the first point of contact for customers, via telephone, email, socials, and webchat
- Managing complaints and escalating when required
- Liaising with resident site teams to resolve issues
- Administering customer accounts following all relevant regulations e.g., GDPR, PCI.
- Achieving productivity and quality targets
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Customer Service Advisor, you must have:
- Experience in billing, complaint handling, or a similar industry, is beneficial
- Experience in a customer facing role, dealing with difficult queries
- Excellent interpersonal and communication skills, both written and verbal
- A positive attitude and strong work ethic
- A motivated and proactive approach to problems
- The ability to thrive both independently and as part of a team
NEXT STEPS
If you’re interested in becoming a Customer Service Advisor apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!
INDBR
Job Types: Full-time, Permanent
Salary: £23,000.00-£24,000.00 per year
Benefits:
- Additional leave
- Company events
- Flexitime
- Private medical insurance
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Application question(s):
- Do you have experience in a customer complaints/billing or similar role?
- Are you able to commute to the Cardiff office, at least once per month?
- Are you able to work shifts between 8-8 and some Saturdays?
Work Location: Remote
