Customer Service Advisor Watford, East of England, England
Job description
Why does this role exist?
To support the management of incoming calls and provide BRE’s customers with the information they require or direct the enquiry to the correct Business Unit to support their request.
This role requires exemplary customer service skills to support BRE.
Key Responsibilities:
As the selected candidate you will be responsible for delivering a high, accurate standard of service to both internal and external customers. You must be well organised, disciplined with a mature manner and demonstrate a dynamic attitude towards developing and improving the customer experience for the BRE Group.
You will also be responsible for contributing to and maintaining a good and positive working environment for the team, hence strong interpersonal skills and a friendly attitude would be beneficial.
A genuine passion for customer relationship and experience is the most important quality for BRE Group. Experience in the built environment is not essential, however, what is important to us is that you can demonstrate the below key knowledge skills.
Knowledge:
Relevant work experience in a similar role
Superb call handling skills
Computer literate and able to use Microsoft Office to intermediately level
Able to work at pace, whilst maintaining a high level of accuracy
Have excellent personal time management and prioritisation skills
Professional attitude
Self-motivated and able to work on your own
Is a first-class team player who possesses a positive and collaborative attitude
Thrive on understanding, empathising and delivering against customer needs
Possess excellent communication skills and build relationships effectively with people
Ability to be proactive when issues or emergencies arise
Skills
- Exceptional administrative skills
- Fantastic interpersonal and customer service skills
- Excellent written and verbal communication skills
- Intermediate Word, Excel and PowerPoint
Attributes
- Articulate and a fantastic communicator
- Thrives under pressure
- Attention to detail
- High energy and proactive
- Passionate about delivering high quality events
Please apply at your earliest convenience to avoid disappointment. If we receive a large number of applications for the role, we may close the advert sooner than the specified closing date.
We’re building a diverse and talented team at BRE. We know that different perspectives, experiences and skills will help us be more innovative in delivering effective solutions for our customers.
