Customer Service Advisor

Customer Service Advisor Nottingham, England

Boots
Full Time Nottingham, England 21312 GBP ANNUAL Today
Job description

Summary

Job Reference:
210860BR

Nottingham Support Office

Permanent

Full-time | Part-time

Customer Service Advisor

We are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering excellent care through every customer and store colleague interaction.

About the role

You will be handling inbound calls from our customers and store colleagues, where you will need to actively listen, understand, and support them with any queries, from receipt right through to resolution. This could be helping them with anything from; Boots.com, Advantage Card and Healthcare services queries.

In role you’ll be supported by our training team and mentors, to ensure you have all of the knowledge and skills required.

We are looking for people who can work between 25 - 37.5 hours per week and have full flexibility over our operating hours. Our operating hours are 8.30am - 7pm Monday to Friday and 8.45am - 5pm Saturday & Sunday. On bank holidays we are open 9.00am - 4.00pm.

Once you have completed 6 weeks of training, we can potentially consider a flexible, hybrid working approach, which includes a balanced mix of remote and office-based working.

Full-time salary: £21,312

To find out more about our Customer Support Centre, click here.

What you'll need to have

  • Great verbal & written communication skills
  • Strong computer knowledge
  • Ability to show resilience during challenging conversations
  • Ability to work in a fast-paced environment & multi-task effectively
  • Problem solving skills

It would be great if you also have

  • Salesforce knowledge
  • Contact centre experience

Our benefits

  • Boots Retirement Savings Plan
  • Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
  • Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, and outdoor seating spaces
  • Cycle to Work scheme
  • 25 days holiday plus bank holidays (based on full time hours), with the option to buy more holidays once you have passed probation

We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you;(all rewards and benefits are subject to change and eligibility).

Why Boots

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.

What's next?

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact [email protected]

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Customer Service Advisor
Boots

www.boots.com
Nottingham, United Kingdom
Sebastian James
Unknown / Non-Applicable
10000+ Employees
Company - Private
Drug & Health Stores
1849
Related Jobs

All Related Listed jobs

Natural Language Processing Engineers
Pangaea Data London, England 52000 - 73000 GBP ANNUAL Today

Pangaea Data provides a novel AI driven product, which has clinically proven to characterize patients in a federated privacy preserving and scalable manner.

PMO Analyst
SSE Reading, England 30000 - 43400 GBP ANNUAL Today

We finance, own, operate and maintain energy infrastructure for commercial, industrial and residential customers - providing them with a market leading project

PHA_Director of Finance & Operations
Health and Social Care Trust Belfast, Northern Ireland 39231 - 62381 GBP ANNUAL Today

Fri, 19 May 2023 @ 4:30 PM. Successful applicants have the opportunity to request Flexible Working from the 1st day of their employment.

Surbiton - Part-Time Crew Member
McDonald's Limited Surbiton, England Today

Some of the benefits of working with us are: a free meal every shift you work, fortnightly pay, progression opportunities; world class training; pension and

Trainee Fibre Engineer **STARTING 30/05/23** [FTTP23]
Capital Outsourcing Group Nottingham, England 30000 - 40000 GBP ANNUAL Today

A Full UK Manual Driving Licence, held for at least 12months with no more than 6 points. Competitive Earning Potential *OTE 30000-40000+++*.