Customer Service Advisor Remote
Job description
Bon Accord Life is one of the UK’s leading life insurance brokers and we have an excellent opportunity for an effective and proactive individual to join our team as a Customer Service Consultant in a fully remote capacity. The role is a part-time position, with 12 hour, 16 hour and 20 hour contracts available, where you will receive a base salary alongside a highly achievable bonus package to increase your overall earnings.
What is the job?
As a Customer Service Consultant at Bon Accord Life you will be responsible for contacting our existing customers via telephone to build meaningful relationships with customers as well as creating new sales opportunities for our experienced sales consultants.
On an average day you will...
- Contact our existing customers to ensure that they are satisfied with their current policy.
- Create sales opportunities by using the information you have gathered and pass these over to our experienced consultants to close the sale.
- Adhere to FCA approved compliance procedures and code of conduct.
- Handle client queries or objections to achieve the best possible solution for the client.
The skills and qualities you will need…
- Previous experience in a telephone based role is desirable
- Experience working in financial services is desirable but not essential
- Able to pay high attention to detail along with accuracy
- Organised
- Can work independently
- Methodical and thorough approach to work
- Possesses strict time management skills
- Ability to handle sensitive and/or confidential information
What we can offer you…
- National Living rates apply
- Bonus structure, with realistic targets, on top of your salary each month.
- Excellent work life balance; hours can be tailored to suit your lifestyle
- Monthly incentives - Everything from early finishes, gift cards and team days out (the latest being a VIP day at the races)
- Company Pension Scheme
- Employee Assistance Programme
- Company benefits such as Life insurance and Private Medical Insurance secured based on LOS.
Formed in 2008, we are the largest and fastest growing independent insurance broker in Scotland and Northern Ireland. We are currently committed to developing one of the widest product ranges in the protection market and have developed exceptional relationships with global insurance providers. At Bon Accord Life PEOPLE are our values and are pivotal to our future success. That is why we are looking for experienced, ambitious and self-motivated individuals to join our Sales Team. Our values are Passion, Ethical, Opportunity, Potential, Loyalty and Energy and we are seeking candidates who feel they have these traits to offer. We are a business that focuses on our employee’s development, success and progression and in return we offer industry leading training, essential for working in financial services, encompassed with a fun, vibrant and driven environment to work in.
Job Types: Part-time, Permanent
Part-time hours: 12-20 per week
Benefits:
- Additional leave
- Company events
- Company pension
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- Customer service: 1 year (preferred)
- Telephony: 1 year (preferred)
Work Location: Remote
