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Stephen James is looking for a Customer Service Advisor.

Your role

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

The main duties of the role include:

• Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
• Record customers details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Provide customer estimates according to company policy on schedules, times and pricing
• Make outbound calls to customers when ordered parts have arrived and arrange a booking
• Maintain, enter & look-up customer/vehicle data on various automotive operating systems
• Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

Basic Salary: £23,670, OTE £28,170 per annum

Monday – Friday, on varying shift patterns, 8 am to 5 pm/8.30 am to 5.30 pm/9 am to 6 pm (40-hour week), and Saturdays on a rota basis 8 am – 2 pm (currently 1 in 6) to be paid as additional hours.

Your profile

• Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
• Excellent verbal & written communication skills
• Ability to work in a fast-paced environment and keep up to date with complex information
• Confident in resolving complex issues
• Excellent administration & IT skills
• Must be eligible to work in the UK

Rewards

Stephen James values our employees and invests in personal development and training. In addition, offering these market-leading benefits to all our colleagues:

• Long service awards – enhanced holiday entitlement
• Discount schemes with popular retailers – helping you save more
• Employee Car Ownership Schemes – for yourself and family
• Employee Assistance programme – your wellbeing is important to us
• Access to private healthcare – we put health prosperity at the forefront
• Pension scheme and life assurance – confidence in your future