Department: Digital and Business Change
Terms and Conditions: Permanent, 37 hours per week

Interview date: w/c 2nd October 2023

Our customers deserve to receive fantastic service and we are focused on making life easier for our customers by providing high quality customer service.

In our customer service team, we provide front-line support for a wide range of council services across all contact channels, including:

• Telephone, email, social media and live chat in our contact centre
• Face to face services in our 3 reception centres in the borough.

Staff will be trained to deal with specific enquiries across all channels and varied services, dependent on your experience.

The services that we handle are diverse and include Adult Social Care, Council Tax and Benefits, Registrars, environmental services such as Household Waste and Recycling and street services such as Highways, Streetlighting and Parking Services.

For each of our services, it is important that you have strong empathy, communication, listening and questioning skills. You also need to have patience as we deal with some difficult situations, ultimately to get the best outcome for our customers.

We use multiple systems to assist our customers so you must have strong IT skills and must have the ability to summarise a customer enquiry in a concise written format.

Successful candidates must have the ability to retain extensive service knowledge and will receive in depth training and support to allow them to excel in this fulfilling role.

If you are flexible, friendly, up for any challenge and already have a taste for giving great customer service, then why not join the Customer Service Team, it’s a great place to work!

Along with the application form, please upload your CV and a covering letter. Your CV and covering letter must outline how you meet the role profile and key requirements.

Please note that the listing may be closed before the closing date should sufficient applicants have been received.