Customer Service Advisor United Kingdom
Blackburn with Darwen Council
Full Time
United Kingdom
21575 - 22777 GBP ANNUAL Today
Job description
Job description
Department: Digital and Business Change
Terms and Conditions: Permanent, 37 hours per week
Our customers deserve to receive fantastic service from their local authority because they've got nowhere else to go. Whether it's over the phone or face-to-face, our Customer Service teams are focused on making their lives easier for our customers by providing high quality customer service.
Our service is about doing things differently, changing the game. And to make that happen, our staff need to be a little bit different too. Forget about pen pushers and clock watchers, our people need to be super sharp and switched on.
Flexible, friendly and up for any challenge. So if you want to become a Customer Service Advisor, get ready for something new.
Calling an organisation with a question nowadays can feel like hard work. But not in Customer Services. We want our customers to be delightfully surprised by how easy and helpful it is to contact us.
We are offering more ways of interacting with the council than ever before; via traditional contact channels such as telephone, email and face-to-face but we are also opening up different ways of dealing with our customers via web-chat, social media and our mobile app. That’s where you could come in. You’ll keep going until you’ve found the answer to every question and our customers go away happy.
You must already have a taste for giving great customer service and understand what it takes to send customers away happy, encouraging them to come back for more amazing service.
You’ll need some basic computer skills too. But what’s vital is that you have get up and go, a love of team working and a real desire to create fantastic experiences for our customers. In return we’ll give you coaching, training and one-to-one development and real job satisfaction.
Join the Customer Service team, it’s a great place to work! Your desk is ready for action, all that’s missing is you.
Along with the application form, please upload your CV. Your CV and covering letter must outline how you meet the role profile and key requirements.
Please note that the listing may be closed before the closing date should sufficient applicants have been received.
Job details
Job reference
REQ01463
Date posted
15/02/2023
Application closing date
10/03/2023
Location
Blackburn with Darwen
Salary
Grade D - £21575 to £22777.
Package
Blank
Contractual hours
37
Basis
Full time
Job category/type
Council
Blackburn with Darwen Council
www.blackburn.gov.uk
Blackburn, United Kingdom
Harry Catherall
Unknown / Non-Applicable
5001 to 10000 Employees
Government
National Services & Agencies
