Customer service advisor London, England
Job description
We are currently seeking a highly motivated and enthusiastic Customer Service Advisor to join our growing team. As a Customer Service Advisor, you will play a pivotal role in providing exceptional customer service and ensuring customer satisfaction. You will be responsible for handling customer inquiries, resolving complaints, and assisting with various customer-related tasks. This is a fast-paced role that requires excellent communication skills, problem-solving abilities, and a genuine passion for delivering outstanding service.
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
- Experience within a high call volume environment.
- You will have an undisputed passion for the customer and be people focused
- A willingness to achieve a high level of product and operational knowledge
- Your drive and focus will ensure and help you to achieve set KPIs
- An ability to deliver excellent customer service in both the Customer Service team and across the business, either by phone or email.
- Your excellent organisation skills will mean that you can assimilate information quickly and efficiently enabling you to complete several tasks at the same time, whilst continuing to display a high level of attention to detail.
- Having an excellent telephone manner, you will be articulate and polite at all times and have the willingness to take on a high volume of work in any one day without compromising on quality.
- An ability to communicate at all levels within the business and support in identifying trends and recording data.
- A natural motivator, helping to encourage the team to achieve set goals.
- Know when to escalate any issues to ensure a timely and effective resolution.
- Have a level of proficiency with CRM systems such as Zendesk.
What will you get in return?
You will be entitled to a highly competitive salary and a great range of benefits including:
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Private medical insurance after 12 months of service (dental and optical insurance included)
- Auto-enrolment into our pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities (including day releases for studies)
- Company equipment tailored to your role (laptop, mobile, additional screens, company van)
- Up to 40% off Banham products
- Quarterly Social Events including Summer Party and an Annual Christmas Event
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Enhanced Sick Pay for absence related to COVID-19
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
