Customer Service Advisor Redhill, South West England, England
Job description
AXA Partners is an ever-growing Global Organisation. We want you to join us in our Travel Department as a Customer Service Advisor.
In our busy contact centre, you’ll be an essential member of the team, being the first point of contact for our customers, helping them with any queries they have and guiding them through the Claims process. You’ll remain calm in the face of a challenge, making sure to pay attention to detail to ensure our systems are accurate and up to date at all times.
As we strive to give our employee’s work/life balance, this role involves a mixture of home and office working with your base office located in Redhill.
Working Hours: Monday to Friday, 9am - 5pm. No evenings, weekends, or Bank holidays!
Salary: £20,020 per annum
Induction & Training: You’ll receive 5 weeks of fully comprehensive remote training from our specialist trainers to set you up for success in your new role.
What you’ll be doing:
- Ensure the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
- Provide clear and accurate advice to customers with regards to their travel policies in the UK, or membership of global card brands and products
- Use your initiative as well as information resources available to provide the best outcome for the customer.
- Answer calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs, and diaries for each customer.
- Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.
Your Profile
All we ask for is great customer service skills as customers are at the heart of what we do and if you're as passionate about helping customers as we are, you’re already one step closer.
- Excellent customer service skills.
- Excellent communication skills, both verbal and written.
- The sensitivity and empathy to deal with customers who may be distressed by their reasons for making an insurance claim.
- The ability to remain calm and pay attention to detail.
- Computer literate, Microsoft Office.
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance (4x salary)
- Free staff travel insurance from your first day!
- 22 days holiday, rising to 27 days with service
- AXA employee discounts
- Private Healthcare, Home & Motor emergency cover and much more
Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development, and celebrating differences.
We’re committed to providing equal opportunities for all; therefore, we welcome and encourage applications from people of all backgrounds.
If you’d like to discuss this role further, please send an email to [email protected].
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