Customer Service Advisor Edinburgh, Scotland
Job description
About us
Allied Student Accommodation Ltd.
Our CSA team are the first point of contact for our customers, across a wide range of services; from the very first time someone comes to see what we’re about and wants to view a room or make a booking, to logging a maintenance ticket, asking for directions or just needing someone to talk to.
So we look for people who are keen to deliver a wonderful experience, in every interaction.
KEY ACCOUNTABILITIES:
SAFETY, WELFARE & COMPLIANCE,
- Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation.
- Develop an understanding within your respective area for all statutory and legal accountabilities we hold; furthermore, ensure that your colleagues understand why we perform such duties and encourage an environment where safety and welfare is never overlooked.
- Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices.
- Work within the guidelines of the GDPR, treating customer’s data with the utmost respect.
Front of House
- Provide a welcoming, visible and effective front of house service.
- Deal with enquiries from customers, through email, website, telephone, and in person.
- Collect payments on behalf of customers, ensuring high levels of attention to detail and working in line with our policies and processes.
- Take delivery of post and courier deliveries and conduct the necessary processes to distribute and update customers.
- Support customers who may need to bring a complaint to our attention, walking them through the process.
Experience & Events
- Facilitate events for our residents; including marketing of events, room set-up and take-down as necessary.
- Ensure all value-add services are in good working order and setup for customer use, such as refreshment and snack offerings.
- Ensure common rooms and lounges are inviting, neat and tidy and ready for use the next day.
Job Types: Full-time, Permanent
Salary: £21,000.00 per year
Benefits:
- Company pension
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
Common areas are sanitised regularly
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
Application deadline: 29/10/2021
Reference ID: ECRCSA.1
Expected start date: 03/07/2023
