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Job description

Role: Customer Service Administrator

Salary: £23000 Eligible for 10% bonus upon completing successful probation period.

Type: Permanent

Hours: Monday to Friday 37.5 hours per week

Hybrid working – 3 days in the office 2 days at home.

2Fawcett are currently recruiting for a Customer Service Administrator for a business based in Burton.

Your main duties will be:

• New partner onboarding
• Managing Incoming partner enquiries (via telephone or PC)
• Partner account management
• Commission and account administration
• Stock control and sales orders
• Partner assistance / query resolution
• Technical support
• Proactive customer care
• Data entry and query resolution

Experience

• Someone with telecoms experience
• Ideally some sales experience
• Understanding of telephone account management
• CRM experience

Job Types: Full-time, Permanent

Salary: £16,157.25-£24,504.74 per year

Benefits:

• On-site parking
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Burton-On-Trent: reliably commute or plan to relocate before starting work (required)

Work Location: One location