Customer Service Advisor - Arrears Team Nottingham, England
Job description
Role – Rent Arrears Coordinator
Location - Annesley, Nottinghamahire, NG15
Employment Type - Full-time, permanent
Days & Hours - Monday to Friday, 9am - 5:30pm (1 hour lunch)
Countrywide are seeking driven and professional customer service specialists who want to be a part of an established, passionate team supporting accounting within Countrywide’s estate agency network.
Countrywide is now part of Connells Group. You will be working for the UK`s largest property services group; we serve our customers nationwide cross more than 85 brands. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.
We are looking for determined candidates to provide a credit control and debt recovery service on rent arrears of residential tenancies. You will be chasing tenants and their guarantors for rent arrears by telephone and in writing, and keeping our client landlords fully informed at all stages.
The role of an Arrears Coordinator:
- You should have first class customer service skills to handle often contentious situations where tact and diplomacy are necessary.
- Strong communication, influencing and relationship-building skills.
- Take detailed notes of all conversations and actions taken, as these can often be required for future legal action.
- Arranging payment plans to recover rent arrears that are acceptable to both landlord and tenant, and monitoring these to ensure they are fulfilled.
- Produce accurate Rent Account Reports to clearly demonstrate how rent arrears have arisen over the duration of a tenancy.
- In an industry such as property, compliance is key, therefore you will need to study and gain our industry-recognised qualification for which full support is provided.
What you get in return for a career as a Credit Controller with Countrywide:
- 23 days annual leave increasing with long service
- Pension scheme
- Full training provided with excellent career progression opportunities throughout the business
- Support with industry recognised qualifications
- Outstanding discounts across retail, entertainment, travel and health
- Casual dress
- On-site parking
We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you don`t already have this qualification you will be required to study for it, and Countrywide will support you to achieve the required standards.
Job Type: Full-time
Salary: Up to £20,500.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
