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Job description

Opportunity information

Salary £10982.4 per year
Duration 12 months
Advert closing date 31/03/2023

Description

Ship Shape Resources Limited accredited employment and payroll specialists, using our experience to provide transparent and compliance focused employment and payroll services to End Hirers, Agencies and Contractors. They are currently looking for a Customer Service Advisor apprentice.

Main duties include:

• Learning how to use and navigate our systems, understand and learn our processes; the ‘why’s’ and ‘how’s’
• Supporting your colleagues with the creation of new customer profiles
• Checking customer profiles, ensuring we have all the information we require to maintain our high levels of compliance
• Learn first-class customer service via inbound and outbound communication, both in practice and through your apprenticeship course And if that’s not enough, at times support internal teams with customer care

Entry requirements

High school or equivalent graduate, GSCE Maths and English at grades 4 or above.

Training to be provided

• The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.
• Day release to West Suffolk College.
• Functional skills will be studied if equivalent qualifications are not held.

Things to consider

The role is 100% remote. You will need: A dedicated home work space, A good internet connection – at least 40Mbps Download and 10Mbps
Upload, Be happy to be on camera with your colleagues throughout the day. The currently salary is £4.81 per hour but will be will be increasing to £5.28 from April in line with the NMW increases.

Skills required

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Future prospects

Future prospects will be discussed at the end of the apprenticeship.

Hours per week 40
Working week Monday - Friday, 8:30am - 5:30pm
Apprenticeship standard Customer service practitioner (Level 2)

Tunbridge Wells, Kent, GB, TN4 8AS