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Location: Hertford

Salary: £31,119

Closing Date: Wednesday 14 June 2023

Do you currently work within a customer service environment and passionate about delivering exceptional service?

If so, I have just the role for you!

We are currently recruiting for a Customer Service Advisor to come and join our Customer Contact Centre in Hertford. We are not necessarily looking for you to have housing experience, we are open to looking at applicants across different industries. You will be part of the wider Customer Contact Centre team providing a responsive, customer focused service to all our residents. We have an exciting customer service strategy where you will contribute to a high level of customer satisfaction to meet our objectives.

You will be professional and confident dealing with calls as our first point of contact, you will be able to work collaboratively with your colleagues across other departments to address problems and work towards a solution.

You will receive queries across several different areas from repairs, payment of rents, complaints and reporting of ASB etc and you will be comfortable managing these calls from inception through to completion.

You will be passionate about delivering outstanding customer satisfaction and be able to demonstrate a level of empathy enabling you to relate to our residents when managing their queries.

To be successful, you will have worked in a customer service environment before, it is a bonus if it is within a housing association setting although we are more than happy to receive applications from different industries. You will have excellent verbal and written communication skills and be comfortable working with MS Office.

You will have a ‘can-do’ attitude working professionally with others enhancing the overall customer experience.

If this sounds like you, we would love to hear from you!

Click into the advert and at the top of the page click '1 Document Available' to view the role profile for this vacancy.

We expect all candidates to display our HEART values: Hungry, Embrace, Accountable, Respect and Together. More information is on the job description.

We’re committed to making Network a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below:

27 days annual leave – plus an extra day for every year of service up to 35 days

Attendance Recognition

Ability to buy or sell up to five days annual leave per year

Attendance Recognition

Volunteering Activities – 14 hours paid leave

Employer pension of 4%, with a matched contribution of up to 10%

Life assurance - 3x of annual salary (if member of the pension scheme)

Flexible and agile working

Season ticket loan

Health and wellbeing benefits

Perkbox – access to hundreds of money saving options for online and high street shopping

Network Homes is a mindful employer with trained Mental Health First Aiders

We really care about personal development so this role will offer an excellent opportunity for you to develop your career, but also to make a real impact and difference to the service we provide to our customers.

We are committed to equal opportunities. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for our post.

About Network Homes

At Network Homes we believe good homes make everything possible.

We're a charitable housing association managing over 21,000 homes predominantly across London and Hertfordshire. Our mission is to provide safe, secure and affordable homes for as many people as possible. Every penny of profit we make is reinvested to build more homes and deliver better services for residents. Network Homes is a member of the G15 group of London’s largest housing associations.

We believe culture is everything and we work hard to create a positive, can-do, solution focussed environment so our 500+ colleagues can be their best. We have outstanding levels of engagement amongst our people. Our most recent staff survey showed over 90% of our employees feel proud to work for Network Homes, 81% believe that their manager is a great leader and 89% feel supported by them.

We’re dedicated to making sure that our workplace champions equality, diversity and inclusion. We’ve pledged to ensure our organisation reflects the diversity of our residents because we know this strengthens trust and allows us to provide better customer service. Network Homes was a founding partner of Leadership 2025, an initiative to increase the ethnic diversity of housing’s leadership; and we hold Pledge Pioneer status for House Proud, a scheme designed to ensure Lesbian, Gay, Bisexual, Trans and Queer residents can enjoy their homes without fear of discrimination. We’re also dedicated to the wellbeing of employees with various initiatives and workshops including regular yoga and mindfulness sessions for those who wish to take part. We also have a dedicated group of mental health first aiders.

We support a blended approach to work, from home and in the office. We have a modern head office in Wembley Park, an area which is undergoing on of the most exciting transformations in London with Wembley Stadium, Boxpark and the London Designer Outlet right on the doorstep. Our Hertford office is in a grade II listed art deco building in the centre of town.

On 13th March 2023, the boards of Network Homes and Sovereign have approved proposals to merge and become a new housing association. The target date for the completion of the merger is October 2023. https://www.networkhomes.org.uk/news/latest-news/2023-news/network-homes-announces-plans-to-merge-with-sovereign/