Customer Service Adviser Remote
Job description
Location: Permanent work from home opportunity
Salary: £22,652 basic salary + up to £3200 OTE bonus.
Hours: 37.5 hours per week Monday - Friday 8am - 6pm
Say goodbye to the daily commute and hello to a full-time contract and bonus opportunities. We will support you in setting up your home office and provide you with all the training and learning opportunities to enable you to be at your best.
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.
What will you be doing?:
To ensure the smooth running of Customer Accounts and to provide outstanding customer service at all times.
You'll be:
Owning the customer relationship, handling and resolving calls, livechats and/or emails in an efficient and timely manner.- Liaising with other departments within Vodafone Business Care and the rest of the group to resolve account queries.
- Providing support to the Corporate Account and Service Managers to ensure the smooth running of the customer accounts.
- Liaising with Vodafone and the rest of the group to resolve technical and international network related queries.
- Working as part of the team to ensure the department offers World Class Customer Service at all times with a focus on First Contact Resolution.
- Effectively advocate and guide the customer to self-serve opportunities
- Undertaking any additional tasks as directed by management in the interest of the business.
- Handling inbound and outbound calls & emails and inbound livechats with customers, focusing on the customers interests always as a priority
- Solving all types of customer queries to conclusion, with maximum First Contact Resolution
- Accurately reporting information on customer’s accounts.
- Capturing reasons for calls through wrap calls
- Giving customers accurate and timely information that encourages them to get the best out of our service
Who are we looking for?:
You'll have:
A professional & friendly telephone manner.- Customer Service skills.
- Be a Team player.
- Be willing to learn.
- A good level of literacy and numerical skills.
- Basic keyboard skills.
- Digital first attitude.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
What’s in it for you?
An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
Vodafone UK’s homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborate and simply connect. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.
